Operations Manager

Wrexham | £30k - 35k per year

Job description

Job Title: Operations Manager
Location: Wrexham (with flexibility for remote work)
Working Hours: Monday to Friday, 8:00 AM to 5:00 PM

About Us:
CRS are working with a dynamic and vibrant local theatre, committed to delivering exceptional experiences. They are looking for a Head of Experience to join the team, playing a key role in ensuring the smooth and efficient running of all operational aspects within the venue.

Key Responsibilities:

  • Manage all operational services and procedures, ensuring the highest standards of performance.
  • Continually challenge and review venue operations for improved efficiency, effectiveness, and innovation.
  • Ensure cohesive teamwork for the front-line operational team to provide the best customer experience.
  • Implement innovative products across all sales points.
  • Act as Duty Manager on day and evening shifts when necessary.
  • Cater appropriately for visitors with access requirements.
  • Collaborate with other teams to ensure seamless execution of events.

Financial Management:

  • Lead and oversee financial procedures and controls for operational services.
  • Manage bar stock, merchandise, and confectionary sales.
  • Support the programming team through various stages of programming and contracting.

Facility Management:

  • Work with the Technical Manager to oversee events and facility management.
  • Act as the point of contact for visiting companies, contractors, and internal hires.
  • Manage stakeholders, contractors, and collaborators, ensuring successful relationships.
  • Welcome and support companies, performers, and artists during their visits.

Commercial Focus:

  • Ensure the success of all points of sale through team management and customer engagement.
  • Implement robust stock control and ordering across all trading areas.
  • Manage end-of-day processes, including cashing up and securing the venue.
  • Identify and deliver commercial and community opportunities to exceed budgetary targets.

Staff Leadership:

  • Foster a supportive environment, embodying the values of the organization.
  • Encourage risk-taking, hard work, and creative thinking.
  • Oversee recruitment and development of the William Aston Hall Team.

Licensing, Health and Safety:

  • Ensure compliance with Health and Safety statutory requirements.
  • Review and update policies and procedures for all operational modalities.
  • Collaborate with the Wrexham University Team on DDA compliance.
  • Supervise fire drills, provide fire awareness training, and lead building evacuation if necessary.
  • Adhere to reporting procedures for accidents and incidents.

Qualifications and Experience:

  • Proven experience in operations management.
  • Strong leadership and team management skills.
  • Excellent financial acumen.
  • Knowledge of licensing, health, and safety regulations.
  • Exceptional communication and interpersonal skills.

If you are a dynamic and motivated individual with a passion for delivering outstanding experiences, please apply. Please submit your CV, or call Amy on 01745 777277 .

Apply Now

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